Return and Refund Policy

Last Updated: 11/12/2020

At Thevvlove, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase for any reason, we offer a simple and customer-friendly return and refund process.

This policy applies to all purchases made through Thevvlove.com.

1. 30-Day Return Window
You may request a return or refund within 30 days of receiving your item.
We accept returns for any reason, including:

Item arrived damaged
Item defective or incorrect
Quality not as expected
Changed your mind
Unsatisfied with the product
We do not require the item to be in perfect or unused condition for standard returns, unless heavily damaged due to misuse.

2. Condition of Returned Items
We accept returns in any reasonable condition, including opened packages.
We ask that you include all original parts, accessories, or packaging when possible.

Items intentionally damaged, altered, or showing signs of misuse may be denied or may qualify for a partial refund depending on the condition.

3. How to Request a Return or Refund
To start a return, contact us at:

Email: support@Thevvlove.com

Include the following:

Your order number
Your full name
Reason for return
Clear photos (if the item is damaged or incorrect)
Our support team will respond within 24–48 hours with instructions.

4. Return Shipping Costs
Return shipping costs depend on the reason for return:

If the item is damaged, defective, or incorrect: We cover return shipping costs or provide a replacement at no cost.
If returning for personal reasons: You may be responsible for return shipping fees.
We will provide the return address or prepaid label (when applicable) after reviewing your request.

5. Refund Processing Time
Once your return is received and inspected (usually within 3–5 business days), your refund will be issued to your original payment method.

Refund times vary by payment provider:

PayPal: Typically 1–3 business days
Credit/Debit card (via PayPal): 3–5 business days depending on your bank
You will receive a confirmation email once your refund has been processed.

6. Replacements & Exchanges
If you prefer an exchange or replacement rather than a refund, we will gladly accommodate your request whenever possible.

Replacements are offered in cases of:

Damaged items
Incorrect items
Defective items
If the requested replacement is out of stock, we will refund you in full.

7. Non-Returnable Items
For safety and hygiene reasons, some items cannot be returned if opened or used, including:

Personal care items
Intimate apparel
Custom-made or personalized items
If an item is non-returnable, this will be clearly stated on the product page.

8. Order Cancellation
Orders may be canceled within 12 hours of purchase by contacting us at
support@Thevvlove.com.

If your order has already been processed or shipped, cancellation may not be possible.
You may still request a return once you receive the item.

9. Damaged, Defective, or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide:

Photos of the item
Photos of the packaging
The shipping label
We will review your case promptly and provide a replacement or refund.

10. Late or Missing Refunds
If you have not received your refund:

Check your PayPal account again
Contact your bank if PayPal refunded to your card
Allow additional processing time during weekends or holidays
If after these steps you still have not received your refund, contact us at
support@Thevvlove.com.

11. Fraud Prevention & Abuse Protection
To prevent abuse of the return system, we reserve the right to refuse returns if:

Multiple return requests raise fraud concerns
Items are intentionally damaged or misused
Return behavior violates our Terms & Conditions
Shopify’s fraud analysis system may also be used to evaluate suspicious orders.

12. Changes to This Policy
We may update or modify this Return & Refund Policy at any time.
Updates take effect immediately upon posting on this page.

13. Contact Us
If you have any questions or need assistance with a return, contact us at:
Email:
support@Thevvlove.com
Address: 15727 Tupper St, North Hills, CA 91343, United States