FAQs

Last Updated: 11/12/2020

Welcome to the Thevvlove Help Center.
Below are answers to the most commonly asked questions about orders, shipping, returns, payments, and website policies.

1. Orders & Processing
How long does it take to process my order?
All orders are processed within 1–3 business days.
During peak seasons or promotional periods, processing may take slightly longer.

Will I receive an order confirmation?
Yes. After placing an order, you will receive an order confirmation email with your order details.

Can I change or cancel my order?
Yes. You may change or cancel your order within 12 hours of placing it.
Contact us immediately at
support@thevvlove.com.

If your order has already been processed or shipped, cancellation may not be possible.

2. Shipping & Delivery
What is your shipping fee?
We offer a simple, flat-rate shipping fee of $4.99 USD for all U.S. orders.

Where do you ship?
We currently ship within the United States only.

How long does shipping take?
Estimated delivery time is:

Standard Shipping: 3–8 business days after processing
Which carriers do you use?
We ship with trusted carriers such as USPS, UPS, FedEx, DHL, and other regional partners.

Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking details to update in the carrier’s system.

My package shows “Delivered,” but I haven’t received it. What do I do?
If tracking shows delivered but you did not receive your package:

Check with neighbors or your household
Look for a delivery notice
Check around your property (porch, mailbox, side door)
Contact the carrier directly for GPS delivery confirmation
Once the carrier marks a package as delivered, responsibility transfers to the customer.

3. Returns & Refunds
What is your return policy?
We offer a 30-day return window for any reason.
We accept returns in any reasonable condition.

How do I request a return?
Please contact us at
support@thevvlove.com
with your order number and reason for return.
Our team will respond within 24–48 hours.

Do I have to pay return shipping?
Return shipping depends on the situation:

Damaged, defective, or incorrect items: We cover all return shipping costs.
Other returns: Customer may be responsible for return shipping fees.
How long does it take to receive my refund?
Refunds are issued within 3–5 business days after we receive and inspect the item.
Refund timing may vary depending on PayPal or your bank.

4. Payments
What payment methods do you accept?
We currently accept:

PayPal
Through PayPal, customers may also pay with major credit or debit cards (depending on region).

Is my payment information secure?
Yes. All transactions are processed using secure, encrypted connections (SSL).
We do not store full credit card information on our servers.

5. Products & Inventory
Are product colors accurate?
We aim for accurate color representation, but variations may occur due to lighting, photography, or screen display differences.

What if an item is out of stock?
If an item becomes unavailable, we will contact you with available options:

A replacement item
Store credit
A full refund

6. Account & Support
Do I need an account to place an order?
No. You can check out as a guest, or create an account for faster future checkout and order tracking.

How do I contact customer support?
You can reach us at:
Email: support@thevvlove.com
Address: 15727 Tupper St, North Hills, CA 91343, United States